This page has every Tourism Communication N4 November paper we have, from 2016 to 2023: 6 question papers and 6 memos in 12 PDFs. The newest year is first. Each paper shows the first page of questions, its marks and time, and what the questions cover.
Tourism Communication N4 November papers by year
Topics that come up most in Tourism Communication N4 November
Counted from the questions in the papers on this page: how many papers each topic appears in, and its average marks.
Topic Papers Average marks
Successful Human Relations 5 40 Etiquette 5 40 Written Communication 5 40 Inter-Cultural Communication 3 40 Communication Process 2 40 The Communication Process 2 40 Intercultural Communication 2 40 The Communication Process. 1 40
Tourism Communication N4 November 2023 question papers and memos
November 2023
Tourism Communication N4 November 2023 question paper
200 marks · 3 hours · 7 pages · 5 questions
What is in this paper (5 questions)
Q1
Communication Process 1.1 Define the term communication. (3) 40 marks
Q2
Successful Human Relations Michael is a 30-year-old male who has been working in the food and beverage industry 40 marks
Q3
Etiquette 3.1 Discuss the following FIVE aspects of personal appearance and hygiene. 40 marks
Q4
Inter-Cultural Communication 4.1 Define the term culture. (3) 40 marks
Q5
Written Communication Michael Tools, the restaurant manager, has called an urgent staff meeting 40 marks
Instructions to candidates Answer all the questions. Read all the questions carefully. Number the answers according to the numbering system used in this question paper. All the questions are tourism related. The answers must reflect the situation in the tourism industry. Do not copy general answers from the textbook. Start each question on a new page. Rule off across the page on completion of each question. Leave a line between the answers to the short questions. Read the background information carefully and base your answers, where possible, on that information. Only material handed out in the examination venue may be used. You are NOT allowed to use paper or pictures you may have in your resource material. The necessary ADDENDUM is included, and it is the responsibility of the candidate to staple it to the inside front page of the ANSWER BOOK. Write neatly and legibly. (5140184) -3-
Tourism Communication N4 November 2022 question papers and memos
November 2022
Tourism Communication N4 November 2022 question paper
200 marks · 3 hours · 9 pages · 5 questions
What is in this paper (5 questions)
Q1
The Communication Process. Mickey is a 30-year-old female who works as Senior Manager at Five Star Hotel. She 40 marks
Q2
Successful Human Relations 2.1 Describe the FIVE dimensions of self-image that employees at a Five Star hotel 40 marks
Q3
Etiquette 3.1 Indicate whether the following statements are TRUE or FALSE by writing only 40 marks
Q4
Inter-Cultural Communication As a Senior Manager of a Five Star hotel, Mickey deals with clients from different cultures 40 marks
Q5
Written Communication Mr Brian phoned Five Star hotel on the 14 January at 09:00. He wanted to 40 marks
Instructions to candidates Answer all the questions. Read all the questions carefully. Number the answers according to the numbering system used in this question paper. All the questions are tourism related. The answers must reflect the situation in the tourism industry. Do not copy general answers from the textbook. Start each question on a NEW page Rule off across the page on the completion of each question. Leave a line between the answers to the short questions. Read the background information carefully and base your answers, where possible, on that information. Only material handed out in the examination venue may be used. You are not allowed to use paper or pictures you may have in your resource material. The necessary ADDENDA needed are included and it is the responsibility of the candidate to STAPLE them to the inside front page of the ANSWER BOOK. Write neatly and legibly. (5140184) -3-
Tourism Communication N4 November 2020 question papers and memos
November 2020
Tourism Communication N4 November 2020 question paper
200 marks · 3 hours · 10 pages · 4 questions
What is in this paper (4 questions)
Q1
Communication Processes Mpho Lebaka is the manager dealing with expensive international bookings of 40 marks
Q3
Etiquette As a consultant at Get Together Travel and Tours Mary also likes to accompany 40 marks
Q4
Intercultural Communication There are cultural differences between people from different parts of the world. Even in 40 marks
Q5
Written Communication On 21 September Mr Daniel Morole rented a car from Dada Car Rental and returned it 40 marks
Instructions to candidates Answer all the questions. Read all the questions carefully. Number the answers according to the numbering system used in this question paper. After completion the attached addenda must be stapled to the inside of the cover page of the ANSWER BOOK. Write neatly and legibly. (5140184) -3-
Tourism Communication N4 November 2019 question papers and memos
November 2019
Tourism Communication N4 November 2019 question paper
200 marks · 3 hours · 8 pages · 5 questions
What is in this paper (5 questions)
Q1
The Communication Process Read the following case study and answer the questions. 40 marks
Q2
Successful Human Relations Read the following case study and answer the questions. 40 marks
Q3
Etiquette Read the following case study and answer the questions. 40 marks
Q4
Intercultural Communication 4.1 Give ONE term/word for each of the following descriptions. Write only the 40 marks
Q5
Written Communication 5.1 Letter of a persuasive message. 40 marks
Instructions to candidates Answer ALL the questions. Read ALL the questions carefully. Number the answers according to the numbering system used in this question paper. ALL the questions are tourism related. The answers must reflect the situation in the tourism industry. Do NOT copy general answers from the textbook. Start each question on a NEW page. Rule off across the page on completion of each question. Leave a line between the answers to the short questions. Read the background information carefully and base your answers, where possible, on that information. Only material handed out in the examination venue may be used. You are NOT allowed to use paper or pictures you may have in your resource material. The necessary ADDENDUM needed are included and it is the responsibility of the candidate to staple them to the inside front page of the ANSWER BOOK. Write neatly and legibly. (5140184) -3-
Tourism Communication N4 November 2018 question papers and memos
November 2018
Tourism Communication N4 November 2018 question paper
200 marks · 3 hours · 7 pages · 5 questions
What is in this paper (5 questions)
Q1
Communication Process Read the following case study and answer the questions. 40 marks
Q2
Successful Human Relations 2.1 Define the term motivation. (3) 40 marks
Q3
Etiquette 3.1. Give Zanele (The receptionist) FIVE hints on how to deal with outgoing calls. 40 marks
Q4
Intercultural Communication A new receptionist at Sun Hotel, Zanele deals with a lot of people from different cultural 40 marks
Q5
Written Communication 5.1 Use the information on the attached ADDENDUM and write a coherent, 40 marks
Instructions to candidates Answer ALL the questions. Read ALL the questions carefully. Number the answers according to the numbering system used in this question paper. ALL the questions are tourism related and the answers must reflect the situation in the tourism industry. Do NOT copy general answers from the textbook. Start each question on a NEW page. Rule off on completion of the question. Leave a line between the answers to the short questions. Read the background information carefully and, where possible, base your answers on that information. Only material handed out in the examination venue may be used. You are NOT allowed to use paper or pictures from your resource material. Write neatly and legibly. (5140184) -3- N1510(E)(N12)H
Tourism Communication N4 November 2016 question papers and memos
November 2016
Tourism Communication N4 November 2016 question paper
200 marks · 3 hours · 10 pages · 5 questions
What is in this paper (5 questions)
Q1
The Communication Process Sandra Moitse is working at African Travel. She phones Peter at South African 40 marks
Q2
Successful Human Relations 2.1 Explain the nature of motives. (4) 40 marks
Q3
Etiquette 3.1 Explain what is expected of all the employees, regarding the following: 40 marks
Q4
Inter-Cultural Communication 4.1 Explain why the following can cause problems in inter-cultural communication 40 marks
Q5
Written Communication Mrs Benecke wanted to travel by train from Johannesburg to Bloemfontein on 40 marks
Instructions to candidates Answer ALL the questions. Read ALL the questions carefully. Number the answers according to the numbering system used in this question paper. ALL the questions are tourism related. The answers must reflect the situation in the tourism industry. Provide factual and relevant answers. Be specific. No marks will be earned with meaningless and vague answers. Do NOT copy general answers from the textbook. NO attempt will be made to decipher illegible handwriting. Start each question on a NEW page and rule off on completion of the complete answer. Leave a line open between the answers to the short questions. Read the background information carefully and base your answers where possible on that information. Only material handed out in the examination venue may be used. You are not allowed to use paper or pictures you may have in your resource material. The necessary addenda, needed, are included and it is the responsibility of the candidate to staple them to the inside front page of the ANSWER BOOK. Write neatly and legibly. (5140184) -3- N1510(E)(N14)H
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Questions about these papers
Which years of Tourism Communication N4 November papers are on this page? Papers from 2023, 2022, 2020, 2019, 2018, 2016. The newest year is at the top.
How many marks is the Tourism Communication N4 November paper? The paper is usually out of 200 marks and you get 3 hours to write it.
Are the memos included? Yes. 6 of the 6 papers on this page have their marking memo next to the question paper.
Which topics come up most in these papers? Successful human relations, etiquette and written communication, based on 5 papers on this page.
