This page has every Tourism Communication N4 June paper we have, from 2016 to 2021: 4 question papers and 4 memos in 8 PDFs. The newest year is first. Each paper shows the first page of questions, its marks and time, and what the questions cover.
Tourism Communication N4 June papers by year
Topics that come up most in Tourism Communication N4 June
Counted from the questions in the papers on this page: how many papers each topic appears in, and its average marks.
Topic Papers Average marks
The Communication Process 3 40 Successful Human Relations 3 40 Etiquette 3 40 Written Communication 3 40 Inter-Cultural Communication 2 40 Intercultural Communication 1 40
Tourism Communication N4 June 2021 question papers and memos
June 2021
Tourism Communication N4 June 2021 question paper
200 marks · 3 hours · 10 pages · 5 questions
What is in this paper (5 questions)
Q1
The Communication Process Read the scenario below and answer the questions. 40 marks
Q2
Successful Human Relations Read the background information below and answer the questions. 40 marks
Q3
Etiquette In the tourist office, Samuel Nceba has to face situations with colleagues and clients 40 marks
Q4
Inter-Cultural Communication 4.1 Explain why the following can cause problems in intercultural communication 40 marks
Q5
Written Communication Read the background information below and answer the questions. 40 marks
Instructions to candidates Answer all the questions. Read all the questions carefully. Number the answers according to the numbering system used in this question paper. All the questions are tourism related. The answers must reflect the situation in the tourism industry. Staple the completed ANSWER SHEET (attached) to the inside of the front page of the ANSWER BOOK. Start each section on a new page. Use only a black or blue pen. Write neatly and legibly. (5140184) -3-
Tourism Communication N4 June 2019 question papers and memos
June 2019
Tourism Communication N4 June 2019 question paper
200 marks · 3 hours · 9 pages · 5 questions
What is in this paper (5 questions)
Q1
The Communication Process Jabu is the manager dealing with the accommodation bookings at Wrights Guest 40 marks
Q2
Successful Human Relations Mrs Sechele, the manager at Rest Well Hotel, is a very motivated person. She loves 40 marks
Q3
Etiquette Mrs Sechele knows the importance of etiquette in her job as a manager. She has to 40 marks
Q4
Intercultural Communication The Rest Well Hotel is situated in an area where people of many different cultures live. 40 marks
Q5
Written Communication Compile the fax that Lerato Peterson has to send to Mr Wilson regarding his 40 marks
Instructions to candidates Answer ALL the questions. Read ALL the questions carefully. Number the answers according to the numbering system used in this question paper. ALL the questions are tourism related. The answers must reflect the situation in the tourism industry. Read the background information carefully and base your answers, where possible, on that information. Do NOT copy general answers from the textbook. Start each question on a NEW page. Rule off across the page on completion of each question. Leave a line between the answers to the short questions. Only material handed out in the examination venue may be used. You are NOT allowed to use paper or pictures from your resource material. It is the candidate's responsibility to staple the ADDENDA to the inside of the front cover of the ANSWER BOOK. Write neatly and legibly. (5140184) -3-
Tourism Communication N4 June 2018 question papers and memos
June 2018
Tourism Communication N4 June 2018 question paper
100 marks · 3 hours · 10 pages · 5 questions
What is in this paper (5 questions)
Q1
The Communication Process Read the following case study and answer the questions that follow. 40 marks
Q2
Successful Human Relations 2.1 Define the term motivation. (3) 40 marks
Q3
Etiquette Read the following text and answer the questions that follow. 40 marks
Q4
Intercultural Communication Read the following text and answer the questions that follow. 40 marks
Q5
Written Communication Read the following text and answer the questions that follow. 40 marks
Instructions to candidates Answer ALL the questions. Read ALL the questions carefully. Number the answers according to the numbering system used in this question paper. Write neatly and legibly. (5140184) -3- N1510(E)(J1)H
Tourism Communication N4 June 2016 question papers and memos
June 2016
Tourism Communication N4 June 2016 question paper
200 marks · 3 hours · 10 pages · 5 questions
What is in this paper (5 questions)
Q1
The Communication Process Lebo Mashaba, aged 25, is a consultant at Travel Options who specialise in tours for 40 marks
Q2
Successful Human Relations 2.1 Lebo Mashaba regards herself fortunate to work for a company where the 40 marks
Q3
Etiquette In the tourism office, Lebo Mashaba has to face different situations with clients from 40 marks
Q4
Inter-Cultural Communication As Lebo is working in an office dealing with the travel needs of international tourists, 40 marks
Q5
Written Communication 5.1 Internal memorandum (20) 40 marks
Instructions to candidates Answer ALL the questions. Read ALL the questions carefully. Number the answers according to the numbering system used in this question paper. There are FIVE questions of 40 marks each. The grand total is 200 marks. ALL the questions are tourism related. The answers must reflect the situation in the tourism industry. Provide factual and relevant answers. Be specific. No marks will be earned with meaningless and vague answers. Do NOT copy general answers from the textbook. Start each question on a NEW page and rule OFF on completion of the complete answer. Leave a line open between the answers to the short questions. Read the background information carefully and base your answers where possible on that information. Only material handed out in the examination venue may be used. You are not allowed to use paper or pictures you may have in your resource material. The necessary addenda, needed, are included and it is the responsibility of the candidate to staple them to the inside front page of the ANSWER BOOK. Write neatly and legibly. (5140184) -3- N1470(E)(M30)H
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Questions about these papers
Which years of Tourism Communication N4 June papers are on this page? Papers from 2021, 2019, 2018, 2016. The newest year is at the top.
How many marks is the Tourism Communication N4 June paper? The paper is usually out of 200 marks and you get 3 hours to write it.
Are the memos included? Yes. 4 of the 4 papers on this page have their marking memo next to the question paper.
Which topics come up most in these papers? The communication process, successful human relations and etiquette, based on 3 papers on this page.
