This is the N4 Tourism Communication written in the November 2018 exams. The paper counts 200 marks and learners had 3 hours to finish it. It has 5 questions covering communication process, successful human relations, etiquette, intercultural communication and written communication. Below you can download the question paper and memo as free PDFs, then mark your answers with the memo.
Download the November 2018 PDFs
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N4 Tourism Communication November 2018 Question Paper
Download the tourism communication n4 nov 2018 question paper PDF. A real November exam paper to practise with before your own tests.
Question PaperNovember exam
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N4 Tourism Communication November 2018 Memo
Marking memo for the Tourism Communication N4 November exam 2018. Use this tourism communication n4 nov 2018 memo to mark your answers and see exactly where the marks go.
MemoNovember exam
What is in this paper
5 questions, 200 marks in total. Marks per question are taken from the paper itself.
- Q1 Communication Process Read the following case study and answer the questions. 40 marks
- Q2 Successful Human Relations 2.1 Define the term motivation. 40 marks
- Q3 Etiquette 3.1. Give Zanele (The receptionist) FIVE hints on how to deal with outgoing calls. 40 marks
- Q4 Intercultural Communication A new receptionist at Sun Hotel, Zanele deals with a lot of people from different cultural 40 marks
- Q5 Written Communication 5.1 Use the information on the attached ADDENDUM and write a coherent, 40 marks
Marks per topic
- Communication Process40 marks
- Successful Human Relations40 marks
- Etiquette40 marks
- Intercultural Communication40 marks
- Written Communication40 marks
Instructions to candidates
- Answer ALL the questions.
- Read ALL the questions carefully.
- Number the answers according to the numbering system used in this question paper.
- ALL the questions are tourism related and the answers must reflect the situation in the tourism industry.
- Do NOT copy general answers from the textbook.
- Start each question on a NEW page.
- Rule off on completion of the question.
- Leave a line between the answers to the short questions.
- Read the background information carefully and, where possible, base your answers on that information.
- Only material handed out in the examination venue may be used. You are NOT allowed to use paper or pictures from your resource material.
- Write neatly and legibly. (5140184) -3- N1510(E)(N12)H
More Tourism Communication N4 papers
Same exam, other years
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- Tourism Communication N4 November 2019
- Tourism Communication N4 November 2016
Other 2018 papers
Questions about this paper
How many marks is the Tourism Communication N4 November 2018?
The paper is out of 200 marks and you get 3 hours to write it.
Is there a memo for the Tourism Communication N4 November 2018?
Yes. The marking memo is on this page as a free PDF download, next to the question paper.
Which topics carry the most marks in this paper?
Communication process (40 marks), successful human relations (40 marks) and etiquette (40 marks).