This is the N4 Tourism Communication written in the June 2016 exams. The paper counts 200 marks and learners had 3 hours to finish it. It has 5 questions covering the communication process, successful human relations, etiquette, inter-cultural communication and written communication. Below you can download the question paper and memo as free PDFs, then mark your answers with the memo.
Download the June 2016 PDFs
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N4 Tourism Communication June 2016 Question Paper
Download the tourism communication n4 june 2016 question paper PDF. A real June exam paper to practise with before your own tests.
Question PaperJune exam
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N4 Tourism Communication June 2016 Memo
Marking memo for the Tourism Communication N4 June exam 2016. Use this tourism communication n4 june 2016 memo to mark your answers and see exactly where the marks go.
MemoJune exam
What is in this paper
5 questions, 200 marks in total. Marks per question are taken from the paper itself.
- Q1 The Communication Process Lebo Mashaba, aged 25, is a consultant at Travel Options who specialise in tours for 40 marks
- Q2 Successful Human Relations 2.1 Lebo Mashaba regards herself fortunate to work for a company where the 40 marks
- Q3 Etiquette In the tourism office, Lebo Mashaba has to face different situations with clients from 40 marks
- Q4 Inter-Cultural Communication As Lebo is working in an office dealing with the travel needs of international tourists, 40 marks
- Q5 Written Communication 5.1 Internal memorandum 40 marks
Marks per topic
- The Communication Process40 marks
- Successful Human Relations40 marks
- Etiquette40 marks
- Inter-Cultural Communication40 marks
- Written Communication40 marks
Instructions to candidates
- Answer ALL the questions.
- Read ALL the questions carefully.
- Number the answers according to the numbering system used in this question paper.
- There are FIVE questions of 40 marks each. The grand total is 200 marks.
- ALL the questions are tourism related. The answers must reflect the situation in the tourism industry.
- Provide factual and relevant answers. Be specific. No marks will be earned with meaningless and vague answers.
- Do NOT copy general answers from the textbook.
- Start each question on a NEW page and rule OFF on completion of the complete answer.
- Leave a line open between the answers to the short questions.
- Read the background information carefully and base your answers where possible on that information.
- Only material handed out in the examination venue may be used. You are not allowed to use paper or pictures you may have in your resource material.
- The necessary addenda, needed, are included and it is the responsibility of the candidate to staple them to the inside front page of the ANSWER BOOK.
More Tourism Communication N4 papers
Same exam, other years
- Tourism Communication N4 June 2021
- Tourism Communication N4 June 2019
- Tourism Communication N4 June 2018
Other 2016 papers
Questions about this paper
How many marks is the Tourism Communication N4 June 2016?
The paper is out of 200 marks and you get 3 hours to write it.
Is there a memo for the Tourism Communication N4 June 2016?
Yes. The marking memo is on this page as a free PDF download, next to the question paper.
Which topics carry the most marks in this paper?
The communication process (40 marks), successful human relations (40 marks) and etiquette (40 marks).